General Terms of Use

Website Information

Website URL: WWW.THERMES-SAINT-GERVAIS.COM

Contact:
contact form
Telephone: +33 (0)4 50 47 54 57

Publishing Director: Maud Durand

Publisher: Thermes Saint-Gervais Les Bains, Le Fayet, a simplified joint-stock company with a sole shareholder and a share capital of €1,047,014, registered with the Annecy Trade and Companies Register under number 605 920 172, with its registered office located at 355 Allée du Docteur Lépinay, 74170 Saint-Gervais-les-Bains, France, acting on behalf of its brand THERMES DE SAINT-GERVAIS (hereinafter the “Publishing Company” or “We”).

Intra-Community VAT Number: FR 25 605 920 172

Hosting Provider:Hébergement par la société : COSPAL , SAS au capital de 1 000 Euros - RCS 933 741 639PARIS - Siège social : 3 RUE CHAUVEAU-LAGARDE, 75008 PARIS- N° SIRET : 93374163900019 - Code APE : 4645Z - TVA intracommunautaire : FR50933741639

To access and use this Website, you must be at least 16 years old and of legal age. If you are a minor, prior authorisation from your parents or legal guardians is required.

Access to the Website, or certain sections thereof, may require the use of personal access codes. In such cases, it is your responsibility to take all necessary measures to keep these codes confidential. You may, of course, change them at any time. However, the number of attempts to access the Website or specific sections may be limited in order to prevent fraudulent use of these codes. We encourage you to inform us of any fraudulent activity you may become aware of.

Furthermore, in the event of any breach of the rules set out in these Terms of Use, we reserve the right to suspend your access.

Please note that any charges incurred for access to and use of the telecommunications network remain your responsibility.

a. Intellectual Property Rights

The development of this Website has involved significant investments. The Website and all its components (including, but not limited to, trademarks, images, texts, videos, and other content) are protected under intellectual property law. Any use, reproduction, or representation of the Website, in whole or in part, on any medium and for any purpose, particularly commercial purposes, is strictly prohibited.

We may make certain content available on this Website for you to download (hereinafter, the “Downloadable Content”). We grant you, for your personal and private use only, a free, non-exclusive, non-transferable right to use the Downloadable Content for the duration of the legal protection of intellectual property rights as defined by French and foreign laws and international conventions. Any reproduction, representation, modification, or distribution of the Downloadable Content is strictly prohibited. By downloading or using such Downloadable Content, you agree to use it in accordance with these Terms of Use.

b. Third-Party Rights

You are reminded that you must obtain, or have assigned to you, all necessary authorisations and rights from the relevant rights holders for any content you wish to publish on the Website, including all intellectual property rights, literary, artistic and/or industrial property rights, as well as personality rights (including, but not limited to, image rights), in order to use such content freely.

For example, you must obtain or have assigned the rights to any content, including copyright on photographs, as well as on all elements appearing in such content, such as architectural elements, design features, advertising creations, or clothing designs.

c. User-Generated Content

We may provide space on this Website for users to share content, such as texts, photos, videos, reviews, etc. (hereinafter, “User Content”).

By publishing User Content on the Website, you grant us a free, irrevocable, non-exclusive, worldwide licence for the entire duration of the applicable intellectual, literary, artistic, and/or industrial property rights (including copyright as defined by French and foreign laws and international conventions, including subsequent amendments or supplementary regulations) to reproduce, display, use, copy, modify, adapt, translate, create derivative works, integrate into other works, and distribute such User Content, in whole or in part.

This licence allows us to use the content for internal or external communications, corporate or financial purposes, advertising, public relations, historical or archival purposes, for Les Thermes de Saint-Gervais or its subsidiaries, products, and/or brands, including on the following media:

• Displays of any format, in unlimited quantities;

• Press, in unlimited editions;

• Print media, including internal communications, sales forces, distribution networks (wholesalers, retailers, agents, etc.), events, brochures for conferences, trade fairs, stands; B2B communications, professional press, unlimited editions and/or quantities;

• Digital, electronic, multimedia, Internet and Intranet publications, any website (including social networks such as Facebook, Twitter, YouTube, or Dailymotion), unlimited insertions and distribution;

• Any other advertising medium (including point-of-sale advertising and on Les Thermes de Saint-Gervais products) (hereinafter, the “Media”).

You acknowledge that social networks are third-party platforms. Consequently, the distribution and use of User Content on these platforms are governed by the terms of use established by these third parties. We cannot be held responsible for any use of User Content by us or by third parties in accordance with the social network’s terms of use, including the scope of granted rights, duration of rights, or content removal. You shall address any third-party claims regarding the use of your Content in accordance with the social network’s terms of use.

Furthermore, please note that any User Content may be indexed by search engines and therefore accessible to audiences outside the Website.

This authorisation allows us to adapt your Content and/or make any clarification we deem necessary, provided that such modifications do not alter your image or statements.

Additionally, the use of User Content may include anonymised information such as your city, country, or age, and, where you have expressly consented, information that identifies you, such as your first name or username.

User Content that you publish on this Website is your sole choice and responsibility. However, such Content must not violate applicable laws, public order, or the principles set out herein. Accordingly, we reserve the right to remove any User Content at any time that does not comply with these Terms of Use, including the Code of Conduct.

Moreover, if you access User Content created by another user, you must respect that user’s rights and ensure that you do not reproduce or distribute such Content on other media without the prior consent of the user concerned.

We uphold values of tolerance and respect for others. Therefore, by using this Website or any other services offered through it (such as teleconsultation services, live chat, reviews, or forums), you agree not to:

• Convey racist, violent, xenophobic, malicious, vulgar, obscene, or illegal statements;
• Distribute content that is harmful, defamatory, unauthorised, malicious, infringes privacy or image rights, incites violence, racial or ethnic hatred, or constitutes an affront to public morals or an incitement to commit crimes or offences;
• Use the Website for political purposes, propaganda, or proselytism;
• Publish advertising or promotional content for products and/or services that compete with those presented on the Website;
• Divert the Website from its intended purpose, including using it as a dating platform;
• Share information that allows, directly or indirectly, the precise identification of an individual without their express prior consent, including full names, postal addresses, email addresses, or telephone numbers;
• Distribute information or content that may be unsuitable for younger audiences;
• Intimidate or harass others;
• Engage in illegal activities, including infringement of software, trademark, photograph, image, text, or video rights;
• Publish content (including photos or videos) depicting minors.

If you discover User Content promoting crimes against humanity, inciting racial hatred and/or violence, or involving child pornography, you must immediately notify us by our contact form, or by sending a detailed letter to:
355 Allée du Docteur Lépinay, 74170 Saint-Gervais-les-Bains, France
Please include in your email or letter: the date you observed the content, your identity, the URL of the content, a description of the content, and the identifier of its author.

If you believe that User Content violates the principles outlined above or infringes your rights or the rights of a third party (for example, copyright infringement, insults, invasion of privacy), you may notify us at our contact form, or by sending a detailed letter to:
355 Allée du Docteur Lépinay, 74170 Saint-Gervais-les-Bains, France, including in your email or letter: the date you observed the content, your identity, the URL of the content, a description of the content, and the identifier of its author.

In accordance with Article 6-I-5 of French Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, your notification must include:

• The date of the notification;
• For individuals: full name, profession, residence, nationality, date and place of birth;
• For the recipient: full name and address, or, if a legal entity, its corporate name and registered office;
• A description of the contentious facts and their precise location (e.g., URL of the content);
• The reasons why the content should be removed, including relevant legal provisions and justification of facts;
• A copy of any correspondence sent to the author or publisher requesting the interruption, removal, or modification of the content, or justification if the author or publisher could not be contacted.

Incomplete notifications may not be processed. WARNING: Any person submitting a content or activity as illegal with the intent of obtaining its removal or cessation through false or inaccurate information may be subject to imprisonment for up to one year and a fine of €15,000.

a. General Provisions

In accordance with Article 6-I-5 of French Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, notifications must include:

• The date of the notification;
• For individuals: full name, profession, residence, nationality, date and place of birth;
• For the recipient: full name and address, or, if a legal entity, its corporate name and registered office;
• A description of the contentious facts and their precise location (e.g., URL of the disputed content);
• The reasons why the content should be removed, including references to the applicable legal provisions and factual justification;
• A copy of any correspondence sent to the author or publisher requesting the interruption, removal, or modification of the information or activity, or a justification if the author or publisher could not be contacted.

Incomplete notifications may not be processed.

WARNING: Any person submitting content or an activity as illegal with the intent of obtaining its removal or cessation by providing false or inaccurate information is subject to imprisonment of up to one year and a fine of €15,000.

b. Advice and Diagnostic Tools

Any advice provided on this Website and/or any diagnostic tools that may be available are simple simulations intended to provide cosmetic guidance. The information provided is strictly indicative and cannot under any circumstances replace a medical diagnosis, clinical consultation, or medical treatment. Consequently, we cannot guarantee complete satisfaction with the advice resulting from the use of these tools and disclaim all liability for any use you may make of them. For further information or in case of doubt, we recommend consulting your physician.

c. Hyperlinks

Hyperlinks provided on this Website may direct you to third-party websites whose content we do not control. Consequently, and to the extent that these hyperlinks are included solely to facilitate your navigation on the Internet, access to third-party sites is entirely at your own discretion and responsibility.

We may collect personal data concerning you, notably when you:

1. Subscribe to a service;

2. Download Downloadable Content;

3. Authenticate on the Website;

4. Register for a contest or competition;

5. Send us an email;

6. Respond to a survey or study.

Your personal data is recorded in an electronic file by THERMES DE SAINT GERVAIS for the purposes of management, registration, and the distribution of our news and updates.

Such data is retained for a period of three years and is intended for the marketing department, accounting department, and reception of THERMES DE SAINT GERVAIS.

In accordance with applicable laws and regulations, you have the right to access, rectify, and delete the personal data concerning you. You may exercise this right at any time by sending a letter, accompanied by a photocopy of an identity document, to the following address:

355 Allée du Docteur Lépinay, 74170 Saint-Gervais-les-Bains, France

For more information on the processing of your personal data, please consult our Personal Data Policy, available here.

Cookies are small files that are placed on your device when you browse the Website (for example, the pages you have visited, the date and time of your visit, etc.) and can be read during subsequent visits to the same Website (hereinafter, the “Cookies”).

For more information on the use of Cookies on the Website, we invite you to consult our Cookies Table, accessible via the website footer.

We may modify the content and information included on this Website, as well as these Terms of Use, notably to comply with any new applicable laws and/or regulations and/or to improve the Website.

Any modifications will be communicated to you on the Website prior to their effective date under these Terms of Use. Unless a modification requires your explicit consent, your continued use of the Website constitutes your acceptance of the updated Terms of Use.

This Website was developed by APOTAMOX, a simplified joint-stock company (SAS) with a share capital of €69,000, whose registered office is located at 70, Rue des Marais, 72000 Le Mans, France, registered with the Le Mans Trade and Companies Register under number 393 143 722.

Website: https://www.apotamox.com

Contact:
Telephone: +33 2 43 14 14 10

We strive to ensure that the Website and Downloadable Content are accessible at all times. However, we cannot guarantee the permanent availability and accessibility of the Website. Indeed, we may be required to temporarily suspend partial or full access to the Website, particularly for technical maintenance purposes.

It should also be noted that the Internet, as well as computer and telecommunications systems, are not free from errors, and interruptions or failures may occur. We provide no guarantees in this regard and cannot be held liable for any damages resulting from the use of the Internet and computer or telecommunications systems, including, without limitation:

• The incorrect transmission and/or reception of any data or information over the Internet;
• External intrusion or the presence of computer viruses;
• Failure of any reception equipment or communication lines;
• Any other malfunction of the Internet network preventing the proper functioning of the Website.

Furthermore, our liability shall be limited to direct damages only, excluding any other damages or losses of any kind. In particular, indirect damages such as, but not limited to, loss of profits, revenue, or clientele are expressly excluded.

For any issues, please contact our Customer Service at:

355 Allée du Docteur Lépinay, 74170 Saint-Gervais-les-Bains, France

In accordance with the provisions of the French Consumer Code regarding out-of-court dispute resolution, Les Thermes Saint-Gervais Mont Blanc is a member of the Centre de Médiation et d’Arbitrage de Paris (hereinafter the “Mediator”), whose contact details are:
39 Avenue Franklin D. Roosevelt, 75008 Paris, France – http://www.cmap.fr.

If a written complaint cannot be resolved by our Customer Service, you may contact the Mediator free of charge. For information on how to submit a dispute to the Mediator, click here. At the European level, the European Commission has also established an Online Dispute Resolution (ODR) platform, accessible here.

If the dispute cannot be resolved through mediation, it will be submitted to the competent French courts.